At Walker’s Odyssey, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return, exchange, or refund subject to the terms outlined below.

Return Eligibility

We offer a 14-day return window from the date of delivery.

To be eligible for a return, the item must:

• Be unused, unworn, and unwashed.
• Be returned in its original packaging.
• Have all original tags, labels, and accessories intact.
• Be accompanied by proof of purchase or order confirmation.

Walker’s Odyssey reserves the right to reject returns that do not meet the above conditions.

How to Initiate a Return

To request a return, exchange, or refund, please contact us at:

Email: commune@walkersodyssey.com

Please use the following email subject line:

Return & Exchange – Order ID #12345

Example:
Return & Exchange – Order ID #WO12345

In your email, please include:

• Order ID
• Full Name
• Registered Email Address
• Reason for Return or Exchange
• Photos or videos of the product (if applicable)

Our team will review your request and respond with the next steps. Once approved, detailed instructions for return pickup or shipment will be shared with you.

Exchanges

We offer a one-time size exchange for eligible products within 14 days of delivery, subject to stock availability.

To qualify for an exchange, the product must:

• Be unused and unworn.
• Be returned with all original tags attached.
• Be in its original packaging and condition.

If the requested size is unavailable, customers may choose an alternative available size, store credit, or a refund, subject to approval.

Returns for Change of Mind

We understand that preferences can change.

Customers may request a return for reasons including but not limited to:

• Change of mind
• Size concerns
• Colour preference
• Product not meeting expectations

Such returns will be accepted only if the product is returned unused, unworn, unwashed, with all original tags and packaging intact.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive:

• A damaged product
• A defective product
• An incorrect item
• An item with a manufacturing defect

Please contact us within 24 hours of delivery at commune@walkersodyssey.com with supporting photographs or videos.

Upon verification, Walker’s Odyssey will offer a replacement, exchange, or refund as appropriate.

Return Shipping

Return shipping responsibility may vary depending on the reason for return.

For:

• Damaged, defective, or incorrect items, Walker’s Odyssey may arrange or reimburse return shipping where applicable.
• Change-of-mind returns, size exchanges, or preference-based returns, return shipping arrangements may be determined on a case-by-case basis.

Our team will provide guidance during the return approval process.

Order Cancellation

Orders may be cancelled before they are dispatched from our warehouse.

If an order is cancelled before dispatch, customers will receive a full refund to their original payment method.

Once an order has been shipped, it cannot be cancelled and will be governed by the return process outlined in this policy.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Gift cards
• Products purchased during clearance or final sale events (unless received damaged or defective)
• Products that have been worn, washed, altered, damaged after delivery, or returned without original tags and packaging
• Personalized, customized, or made-to-order products

Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, the refund will be processed to the original payment method used for the purchase.

Refund Timelines

Approved refunds are typically initiated within 7–10 business days after the returned product has been received and successfully inspected.

Depending on your bank, payment provider, or card issuer, it may take additional time for the refund to reflect in your account.

If more than 15 business days have passed since your refund was approved and you have not received the amount, please contact us at commune@walkersodyssey.com.

Refused Deliveries & Incorrect Addresses

If an order cannot be delivered due to:

• An incorrect or incomplete address provided by the customer,
• Multiple failed delivery attempts,
• Refusal to accept the shipment,

the order may be returned to Walker’s Odyssey.

Upon successful return and verification of the shipment, customers may request a refund in accordance with this policy.

Contact Us

For any questions regarding returns, exchanges, cancellations, or refunds, please contact:

Email: commune@walkersodyssey.com

We aim to respond to all customer queries within 24–48 business hours.

Walker’s Odyssey reserves the right to modify, update, or amend this Return, Exchange & Refund Policy at any time without prior notice. Any changes will be effective immediately upon publication on this page.