At Walker’s Odyssey, we are committed to delivering your orders in a timely, reliable, and transparent manner. Please read this Shipping Policy carefully to understand how orders are processed, dispatched, shipped, and delivered.

Order Processing & Dispatch

All orders placed on our website are processed within 1–2 business days from the time the order is successfully confirmed.

Once your order is processed, it is handed over to our logistics partners for shipment and delivery.

Orders placed on weekends, public holidays, during promotional campaigns, or high-volume sale periods may require additional processing time.

Please note that order processing timelines are separate from delivery timelines.

Orders may be shipped through trusted logistics partners including Shadowfax, Delhivery, Shiprocket, DP World, or other equivalent courier partners depending on serviceability, operational availability, and delivery requirements.

Shipping Coverage

We currently ship across India, subject to the serviceability and operational coverage of our logistics partners.

Delivery availability may vary depending on:

• Pin code serviceability
• Courier network accessibility
• Government regulations or restrictions
• Weather conditions
• Operational disruptions beyond our control

Delivery Timelines

Estimated delivery timelines after dispatch may vary depending on the destination location and courier operations.

Approximate delivery timelines are:

• Metro Cities: 2–5 business days
• Tier 2 & Tier 3 Cities: 4–8 business days
• Remote Areas: 5–10 business days

These timelines are estimates only and are not guaranteed.

Shipping Charges

Walker’s Odyssey currently offers free shipping across India on all eligible orders unless otherwise stated at checkout.

Any applicable shipping charges will be clearly displayed before payment confirmation.

For international orders, shipping charges, customs duties, import taxes, and any other applicable fees shall be borne by the customer unless otherwise communicated by Walker’s Odyssey.

Walker’s Odyssey reserves the right to revise shipping charges without prior notice.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for selected serviceable pin codes across India.

Walker’s Odyssey reserves the right to enable or disable COD for specific locations, products, or orders based on logistics feasibility, serviceability, and operational requirements.

International Shipping

Walker’s Odyssey offers international shipping to selected countries.

International shipping charges, customs duties, import taxes, and other applicable charges shall be borne by the customer.

Customers interested in international delivery may contact us prior to placing an order to confirm shipping availability, applicable charges, and estimated delivery timelines.

Shipment Tracking & Updates

Once your order is dispatched, a shipping confirmation email and/or message containing tracking details will be shared with you.

Customers may receive periodic updates regarding shipment movement, transit status, delivery attempts, and successful delivery wherever applicable.

Walker’s Odyssey will make reasonable efforts to keep customers informed throughout the shipping process.

Delays in Delivery

While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

• Courier network delays
• Adverse weather conditions
• Natural disasters
• Public holidays
• Political disruptions, strikes, or regulatory restrictions
• Incorrect or incomplete shipping information provided by the customer

Walker’s Odyssey works closely with its logistics partners to facilitate timely deliveries; however, delivery timelines may occasionally be affected by factors beyond our control.

Incorrect Address & Failed Delivery Attempts

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

If:

• The address provided is incorrect or incomplete,
• The customer is unavailable during delivery attempts,
• The shipment is refused by the recipient,

the order may be returned to us by the courier partner.

In such cases:

• Re-shipping charges may apply, and/or
• Original shipping charges, if any, may be non-refundable.

Lost Shipments

In the unlikely event that a shipment is confirmed lost in transit by the logistics partner, customers may choose either:

• A replacement of the ordered product(s), subject to stock availability, or
• A full refund of the order amount.

All such claims shall be subject to verification and confirmation from the logistics partner.

Damaged or Tampered Packages

Customers are advised to inspect the package at the time of delivery.

If the package appears damaged, opened, tampered with, or otherwise compromised, customers are requested to:

• Refuse delivery wherever possible, or
• Capture clear photos and videos of the package and its contents, and
• Contact us immediately.

Claims regarding damaged shipments must be reported within 24 hours of delivery for us to investigate and assist appropriately.

Contact Us

For any shipping-related queries, concerns, or assistance, please contact us at:

Email: commune@walkersodyssey.com

Our team will make reasonable efforts to respond within 24–48 business hours.

Walker’s Odyssey reserves the right to modify, update, or amend this Shipping Policy at any time without prior notice. Any changes will be reflected on this page and will become effective immediately upon publication.